Real Customers, Real Reviews
Kristi Hobbs
2025-10-14
My daughter had some roof damage and was in need of repair. We spoke with a few other local contractors for repair. They were very nice but lacked workmanship and follow up, only saying you need a new roof. We connected with Bradley Dixon of Truline and from there the experience went above and beyond. Bradley explained to us why we needed a new roof and encouraged us to reach out to our insurance and provided the information we needed to discuss with them. He then worked with the insurance office on all of their request. Normally would I think "that's a pretty roof" probably no. But my daughter's new roof is absolutely amazing and changed the whole look of her home. Bradley and his team showed up when scheduled, worked diligently and quickly, cleaned up all evidence of prior roof removal and left the property in a fantastic state. We could not be more pleased with their communication, response time, work and care for their clients. Bradley was the easiest, knowledgeable and kindest person to work with.
Michael LeGrand
2025-10-07
If you are reading reviews on roofers, then you should not look any further. My family tasked me with getting my in-law’s roof replaced after a windstorm. I’m an engineer who is now in the construction and commercial property management field in Louisville, Kentucky, and unfortunately, I don’t have contacts in Western Kentucky. How do you choose a roofer from a few hundred or a few dozen miles away and properly vet them? The first thing is to understand the product. In the world of asphalt shingles, you have limited options for manufacturers: GAF, CertainTeed, and Owens Corning dominate the market. Those three have about 60% of the market share. You have other options such as Atlas, TAMKO, and IKO just to name some more but sometimes those products are only available in certain markets. Manufacturers tend to come up with “certified” contractors that they have qualified through their own process. You can visit their websites and see what contractors have taken the step to become credentialed. In this case True Line Roofing shows up for both GAF and CertainTeed so that is an automatic plus. I will say that a lot of these credentialing and certifications have to do with extended warranties if that is important to you but you can research it yourself. I reached out to them and explained my issue. An estimator came out and sent me a timely quote. My father-in-law can be a bit stubborn and skeptical of anyone, but he came around to agreeing to schedule the roof replacement. I made a point to be onsite the day of installation. Did materials arrive a day or two before? Are they putting tarps down? Are they cleaning up stray nails? Are they installing vent caps correctly? Are they protecting the gutters from damage from ladders? Are they using a ladder hoist for transferring materials, so some guy isn’t packing shingles up a ladder and almost falling to his death on your property? Yes to all. My father-in-law was happy and impressed! Remember not everyone who puts “Roofing” on the side of a pickup knows what they are doing.
Tina Adams
2025-09-19
They did a great job we’re very professional. Good communication and showed up on time. If you need a roof call them you won’t be disappointed!
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